Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/90562
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dc.contributorDepartment of Management and Marketingen_US
dc.contributorSchool of Hotel and Tourism Managementen_US
dc.creatorXu, Yen_US
dc.creatorLi, Hen_US
dc.creatorLaw, Ren_US
dc.creatorZhang, Zen_US
dc.date.accessioned2021-07-22T05:35:27Z-
dc.date.available2021-07-22T05:35:27Z-
dc.identifier.issn0261-5177en_US
dc.identifier.urihttp://hdl.handle.net/10397/90562-
dc.language.isoenen_US
dc.publisherPergamon Pressen_US
dc.rights© 2019 Elsevier Ltd. All rights reserved.en_US
dc.rights© 2019. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/.en_US
dc.rightsThe following publication Xu, Y., Li, H., Law, R., & Zhang, Z. (2020). Can receiving managerial responses induce more user reviewing effort? A mixed method investigation in hotel industry. Tourism Management, 77, 103982. https://doi.org/https://doi.org/10.1016/j.tourman.2019.103982 is available at https://dx.doi.org/10.1016/j.tourman.2019.103982.en_US
dc.subjectHigh-quality user opinionsen_US
dc.subjectManagerial response numberen_US
dc.subjectReviewing efforten_US
dc.subjectSense of reciprocityen_US
dc.titleCan receiving managerial responses induce more user reviewing effort? A mixed method investigation in hotel industryen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.volume77en_US
dc.identifier.doi10.1016/j.tourman.2019.103982en_US
dcterms.abstractThe purpose of this study is to explore factors contributing to users' reviewing effort in the online review platform and understand the mechanism behind the effect. Based on a mixed method including secondary data analysis and experimental data analysis, the results indicate the following. (1) A user receiving more managerial responses tends to exert more reviewing effort. (2) The number of high-quality user opinions (i.e., expert reviews) for a hotel negatively moderates the influence of the number of managerial responses on user reviewing effort. (3) The sense of reciprocity mediates the influence of the number of managerial responses on future reviewing effort. (4) The mediation process is attenuated amongst users facing numerous high-quality user opinions. This study contributes to the literature of managerial response and online user engagement in the context of travel websites.en_US
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationTourism management, Apr. 2020, v. 77, 103982en_US
dcterms.isPartOfTourism managementen_US
dcterms.issued2020-04-
dc.identifier.scopus2-s2.0-85072386316-
dc.identifier.eissn1879-3193en_US
dc.identifier.artn103982en_US
dc.description.validate202107 bcvcen_US
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumbera0984-n07-
dc.description.fundingSourceOthersen_US
dc.description.fundingTextP0030390, P0000252en_US
dc.description.fundingTextThe authors acknowledge the support of research funds from the National Natural Science Foundation of China (71671049 and 71902169), Fok Ying-Tong Education Foundation for Young Teachers in the Higher Education Institutions of China (151082), and The Hong Kong Polytechnic University Start-up Fund for New Recruits (Project No.: 1-BE1X).en_US
dc.description.pubStatusPublisheden_US
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