Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/90561
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dc.contributorSchool of Hotel and Tourism Managementen_US
dc.creatorLi, Hen_US
dc.creatorQi, Ren_US
dc.creatorLiu, Hen_US
dc.creatorMeng, Fen_US
dc.creatorZhang, Zen_US
dc.date.accessioned2021-07-22T05:35:27Z-
dc.date.available2021-07-22T05:35:27Z-
dc.identifier.issn0278-4319en_US
dc.identifier.urihttp://hdl.handle.net/10397/90561-
dc.language.isoenen_US
dc.publisherPergamon Pressen_US
dc.rights© 2020 Elsevier Ltd. All rights reserved.en_US
dc.rights© 2020. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/.en_US
dc.rightsThe following publication Fong, L. H. N., Law, R., & Ye, B. H. (2021). Outlook of tourism recovery amid an epidemic: Importance of outbreak control by the government. Annals of Tourism Research, 86, 102951 is available at https://dx.doi.org/10.1016/j.annals.2020.102951. The following publication Li, H., Qi, R., Liu, H., Meng, F., & Zhang, Z. (2021). Can time soften your opinion? The influence of consumer experience valence and review device type on restaurant evaluation. International Journal of Hospitality Management, 92, 102729 is available at https://dx.doi.org/10.1016/j.ijhm.2020.102729.en_US
dc.subjectExperience valenceen_US
dc.subjectRestaurant evaluationen_US
dc.subjectReview conformityen_US
dc.subjectReview deviceen_US
dc.subjectTemporal distanceen_US
dc.titleCan time soften your opinion? The influence of consumer experience valence and review device type on restaurant evaluationen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.volume92en_US
dc.identifier.doi10.1016/j.ijhm.2020.102729en_US
dcterms.abstractThe objective of this study is to investigate how review temporal distance influences the conformity of consumer restaurant review ratings. By employing an innovative dataset pairing consumer reservation records and consumer online reviews, the findings of this study indicate that (1) in general, temporal distance has a positive influence on restaurant evaluation conformity; (2) consumption experience valence moderates the influence of review temporal distance on restaurant evaluation conformity, with a negative dining experience strengthening the positive effects; (3) review device moderates the influence of review temporal distance on review conformity, with reviews posted via mobile devices weakening the positive effect of temporal distance; and (4) compared to reviews posted via PCs, mobile reviewers appear less likely to be influenced by prior reviews. Findings from this study provide practical insights for restaurants’ management of online reviews.en_US
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationInternational journal of hospitality management, Jan. 2021, v. 92, 102729en_US
dcterms.isPartOfInternational journal of hospitality managementen_US
dcterms.issued2021-01-
dc.identifier.scopus2-s2.0-85094590658-
dc.identifier.eissn1873-4693en_US
dc.identifier.artn102729en_US
dc.description.validate202107 bcvcen_US
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumbera0984-n06-
dc.description.fundingSourceOthersen_US
dc.description.fundingTextP0030390, P0000252en_US
dc.description.pubStatusPublisheden_US
dc.description.oaCategoryGreen (AAM)en_US
Appears in Collections:Journal/Magazine Article
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