Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/90556
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dc.contributorSchool of Hotel and Tourism Managementen_US
dc.creatorLi, Hen_US
dc.creatorXie, KLen_US
dc.creatorZhang, Zen_US
dc.date.accessioned2021-07-22T05:35:25Z-
dc.date.available2021-07-22T05:35:25Z-
dc.identifier.issn0278-4319en_US
dc.identifier.urihttp://hdl.handle.net/10397/90556-
dc.language.isoenen_US
dc.publisherPergamon Pressen_US
dc.rights© 2019 Elsevier Ltd. All rights reserved.en_US
dc.rights© 2019. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/.en_US
dc.rightsThe following publication Li, H., Xie, K. L., & Zhang, Z. (2020). The effects of consumer experience and disconfirmation on the timing of online review: Field evidence from the restaurant business. International Journal of Hospitality Management, 84, 102344 is available at https://dx.doi.org/10.1016/j.ijhm.2019.102344.en_US
dc.subjectConsumer experienceen_US
dc.subjectDisconfirmationen_US
dc.subjectOnline review timingen_US
dc.subjectRestauranten_US
dc.titleThe effects of consumer experience and disconfirmation on the timing of online review : field evidence from the restaurant businessen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.volume84en_US
dc.identifier.doi10.1016/j.ijhm.2019.102344en_US
dcterms.abstractThis study investigated the effects of consumer experience and disconfirmation on the timing of online reviews. Based on a unique dataset of restaurant reservations and online reviews, the empirical results indicate that (1) there is a reverse U-shaped relationship between consumer experience and online review posting timing, i.e., consumers who have strongly dissatisfying or satisfying experiences tend to post online reviews earlier than consumers who have moderate experience; (2) the disconfirmation between a customer's experience and the average rating of prior reviews has a negative effect on his or her online review posting speed; and (3) the effect of disconfirmation on review posting speed is substantial for consumers who have strongly dissatisfying or satisfying experiences, while it is weaker for consumers who have moderate experience.en_US
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationInternational journal of hospitality management, Jan. 2020, v. 84, 102344en_US
dcterms.isPartOfInternational journal of hospitality managementen_US
dcterms.issued2020-01-
dc.identifier.scopus2-s2.0-85069575777-
dc.identifier.eissn1873-4693en_US
dc.identifier.artn102344en_US
dc.description.validate202107 bcvcen_US
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumbera0984-n01-
dc.description.fundingSourceOthersen_US
dc.description.fundingTextThe authors acknowledge the support of research funds from The Hong Kong Polytechnic University Start-up Fund (Project No. 1-BE1X).en_US
dc.description.fundingTextP0000252en_US
dc.description.pubStatusPublisheden_US
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