Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/8774
DC FieldValueLanguage
dc.contributorDepartment of Industrial and Systems Engineering-
dc.creatorLau, HCW-
dc.creatorChan, FTS-
dc.creatorFung, R-
dc.creatorWong, CWY-
dc.date.accessioned2015-05-26T08:15:23Z-
dc.date.available2015-05-26T08:15:23Z-
dc.identifier.issn0263-5577-
dc.identifier.urihttp://hdl.handle.net/10397/8774-
dc.language.isoenen_US
dc.publisherEmerald Group Publishing Limiteden_US
dc.subjectCustomer satisfactionen_US
dc.subjectExtensible markup languageen_US
dc.subjectPerformance measurement (quality)en_US
dc.titleAn XML-based real-time quality measurement schemeen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage505-
dc.identifier.epage512-
dc.identifier.volume104-
dc.identifier.issue6-
dc.identifier.doi10.1108/02635570410543807-
dcterms.abstractAttempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi-dimensional analysis using an online analytical processing (OLAP) approach, in addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme.-
dcterms.bibliographicCitationIndustrial management and data systems, 2004, v. 104, no. 6, p. 505-512-
dcterms.isPartOfIndustrial management and data systems-
dcterms.issued2004-
dc.identifier.isiWOS:000223985500011-
dc.identifier.scopus2-s2.0-4143062398-
dc.identifier.eissn1758-5783-
dc.identifier.rosgroupidr23823-
dc.description.ros2004-2005 > Academic research: refereed > Publication in refereed journal-
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