Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/8774
Title: An XML-based real-time quality measurement scheme
Authors: Lau, HCW
Chan, FTS 
Fung, R
Wong, CWY
Issue Date: 2004
Source: Industrial management and data systems, 2004, v. 104, no. 6, p. 505-512
Abstract: Attempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi-dimensional analysis using an online analytical processing (OLAP) approach, in addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme.
Keywords: Customer satisfaction
Extensible markup language
Performance measurement (quality)
Publisher: Emerald Group Publishing Limited
Journal: Industrial management and data systems 
ISSN: 0263-5577
EISSN: 1758-5783
DOI: 10.1108/02635570410543807
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