Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/8360
Title: Information technology applications in hospitality and tourism : a review of publications from 2005 to 2007
Authors: Law, R 
Leung, R
Buhalis, D
Keywords: Information technology
Tourism management and marketing
Research journals
Publications
Issue Date: 2009
Publisher: Routledge, Taylor & Francis Group
Source: Journal of travel & tourism marketing, 2009, v. 26, no. 5-6, p. 599-623 How to cite?
Journal: Journal of travel & tourism marketing 
Abstract: The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.
URI: http://hdl.handle.net/10397/8360
ISSN: 1054-8408
EISSN: 1540-7306
DOI: 10.1080/10548400903163160
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