Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/8057
Title: Achieving breakthrough performance improvement : results of implementing a fit-for-purpose total management system
Authors: Chan, YK
Gaffney, P
Neailey, K
Ip, WH 
Keywords: Balanced scorecard
Performance improvement
Total quality management
Issue Date: 2002
Publisher: Emerald Group Publishing Limited
Source: TQM magazine, 2002, v. 14, no. 5, p. 293-296 How to cite?
Journal: TQM magazine 
Abstract: The Mass Transit Railway Corporation Ltd (MTR) of Hong Kong implemented a total management system (TMS) in its operations engineering department in 1998. In view of the many benefits brought about by TMS upon its implementation, the system has extended to cover the railway operations since 1999. Comparing performance before and after the implementation of TMS, almost all balanced scorecard indicators have shown improvement well beyond the target levels. This paper highlights the performance differences before and after the implementation of the TMS.
URI: http://hdl.handle.net/10397/8057
ISSN: 0954-478X
DOI: 10.1108/09544780210439725
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

4
Last Week
0
Last month
0
Citations as of Apr 11, 2018

Page view(s)

67
Last Week
0
Last month
Citations as of Apr 16, 2018

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.