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Title: Value of a hotel stay : a case study in Hong Kong
Authors: Wong, A 
Guillet, BD 
Keywords: Customer-perceived value
Hotel industry
Hotel service professional
Hotel customer
Issue Date: 2018
Publisher: Routledge, Taylor & Francis Group
Source: Asia Pacific journal of tourism research, 2018, v. 23, no. 8, p. 780-791 How to cite?
Journal: Asia Pacific journal of tourism research 
Abstract: This study examines the value of a hotel stay from the perspective of hotel customers and hotel service professionals. Respondents, including hotel customers and hotel service professionals, were asked the extent of their agreement or disagreement with statements related to four different value dimensions: functional value, emotional value, social value, and customer-perceived sacrifices. Results showed that there are significant differences between the hotel service professionals' perceived value of the hotel stay and customers' perceived value of the hotel stay. The differences are found in social value and customer-perceived sacrifices.
ISSN: 1094-1665
EISSN: 1741-6507
DOI: 10.1080/10941665.2018.1492941
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