Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/7902
Title: A case study : using UML to develop a knowledge-based system for supporting business systems in a small financial institute
Authors: Chung, WWC
Pak, JJF
Keywords: Business process management
Case-study research
Knowledge-based system
Unified modelling language
Issue Date: 2006
Publisher: Taylor & Francis
Source: International journal of computer integrated manufacturing, 2006, v. 19, no. 1, p. 59-68 How to cite?
Journal: International journal of computer integrated manufacturing 
Abstract: Financial industry is a core industry in Hong Kong. The business systems in financial institutes are widely applied throughout their front, mid, and back office. The system specialist who supports these systems must have finance and information-systems knowledge. This multi-disciplinary requirement leads to difficulties in finding capable candidates. It is reasonably assumed that a knowledge-based system (KBS) with the intelligence of a system specialist can assist a helpdesk to support the business systems. However, KBS development involves many known issues. In particular, the uncertainties of collected knowledge should be discussed and remodelled iteratively until the final knowledge set is close to the actual knowledge. Although the literature states that it is theoretically feasible to use Unified Modelling Language (UML) on knowledge acquisition, case studies on this area to date have been insufficient, hence this research experiment UML on developing a KBS for supporting business systems in a financial institute. The method of using UML diagrams is documented throughout the study. The results show that the UML was useful in different stages of KBS development. The case study articulates how the KBS helps to solve business system problems in the company. In summary, this paper can shed light on future research in using UML for KBS development.
URI: http://hdl.handle.net/10397/7902
ISSN: 0951-192X
EISSN: 1362-3052
DOI: 10.1080/09511920500174380
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