Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/78005
Title: Investigating the impact of relationship quality during an internship on millennials’ career decisions and gender differences
Authors: Yoonjoung, Heo, C
Kim, S 
Kim, B
Keywords: Commitment-Trust (CT) theory
Gender difference
Generation Y
Millennials
Relationship quality
Issue Date: 2018
Publisher: Routledge, Taylor & Francis Group
Source: Journal of hospitality & tourism education, 2018, v. 30, no. 2, p. 71-84 How to cite?
Journal: Journal of hospitality & tourism education 
Abstract: The hospitality industry has been struggling to attract and retain quality employees. Labor force demographics in the hospitality industry are changing. The first wave of Millennials has started to enter the workforce, and Millennials are the fastest growing segment of said workforce. In addition, the rate of participation of females in today’s hospitality workforce is growing. Even though several researchers have studied Millennials as hospitality employees, limited research has explored the importance of the quality of relationships Millennials have with colleagues and customers; in addition, gender differences among Millennials have not been extensively examined. The Commitment-Trust (CT) theory suggests that relationship commitment and trust encourage cooperative behaviors that sustain long-term relationships. This study attempted to investigate whether the relationship quality encountered by Millennials during their internships has an impact on their job satisfaction or career decisions based on commitment-trust theory; in addition, gender differences in relationship quality were examined.
URI: http://hdl.handle.net/10397/78005
ISSN: 1096-3758
EISSN: 2325-6540
DOI: 10.1080/10963758.2018.1436969
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

Page view(s)

13
Citations as of Dec 10, 2018

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.