Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/7743
Title: Team attributes and performance of operational service teams : an empirical taxonomy development
Authors: Lee, PKC 
To, WM
Yu, BTW
Keywords: Adaptation difficulty
Clear goals
Coercive influence
Collaborative climate
Operational service teams
Organizational support
Team performance
Team use
Issue Date: 2013
Publisher: Elsevier
Source: International journal of production economics, 2013, v. 142, no. 1, p. 51-60 How to cite?
Journal: International journal of production economics 
Abstract: Teams have been regarded as an integral element of a number of operations management (OM) strategies and many of their related concepts such as group dynamics and people issues are considered important for knowledge of behavioral operations. In practice, the management of operational service teams is challenging for OM managers because of its potential problems such as unstructured tasks and negative member behavior. In this study, operational service teams' attribute patterns and their associated performance levels were examined using a configuration approach. Based on the data collected from 201 operational service teams in Hong Kong and Macao (China), an empirical taxonomy was developed, comprising team attributes including team use, organizational support, clear goals, collaborative climate, coercive influence and adaptation difficulty. The taxonomy indicated that there were three attribute patterns among the sample teams. The analyzed results indicated that the sample teams of different attribute patterns achieved markedly different levels of team performance. The study contributes to the literature by providing empirical evidence that team attributes and their combined patterns are determinants of operational service teams' performance. It also contributes to practitioners by reporting the current status of operational service team management and offering guidelines on enhancement of team performance.
URI: http://hdl.handle.net/10397/7743
ISSN: 0925-5273
DOI: 10.1016/j.ijpe.2012.05.005
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