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|Title:||Building operation and maintenance : manpower in Hong Kong||Authors:||Lai, JHK||Keywords:||Training
|Issue Date:||2017||Publisher:||Emerald Group Publishing Limited||Source:||Facilities, 2017, v. 35, no. 3-4, p. 220-241 How to cite?||Journal:||Facilities||Abstract:||Purpose -The study aims to reveal the state of building operation and maintenance (O& M) manpower in Hong Kong. In addition, the study included supply and demand of O& M practitioners, gaps between their required and possessed competences and ways to meet the manpower needs. Design/methodology/approach -After developing a model that integrates manpower levels (L), trades (T) and natures (N) of O& M works (named as " LTN" model), a full spectrum of O& M jobs were established followed by collecting data of 75 organizations and 402 stakeholders through two surveys. Findings -Besides the large O&M workforce, vacancy rates of the jobs were found to be significant. For the different trades and natures of O& M works, the knowledge/skills levels perceived by the stakeholders were lower than the corresponding importance levels. Research limitations/implications -The methodology of the study can be used in future research for revealing the state of O&M manpower in Hong Kong and cities alike. The way in which the " LTN" model was developed may be used as a reference for constructing similar models for manpower research in other industries. Practical implications -The findings and the measures for improving the O& M manpower can assist policymakers and human resources departments to formulate necessary education and training courses for the building industry. Originality/value -The study is the first of its kind focusing on building O&M manpower. The state of the manpower it unveiled forms a basis for comparison with similar findings in future.||URI:||http://hdl.handle.net/10397/76589||ISSN:||0263-2772||EISSN:||1758-7131||DOI:||10.1108/F-03-2016-0029|
|Appears in Collections:||Journal/Magazine Article|
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