Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/76441
Title: Knowledge elicitation practices for organizational development intervention
Authors: Yip, JYT 
Lee, RWB 
Keywords: Knowledge elicitation
Organizational development intervention
Sensemaking
Narratives
Business strategy
Issue Date: 2017
Publisher: Palgrave Macmillan
Source: Knowledge management research & practice, 2017, v. 15, no. 1, p. 54-67 How to cite?
Journal: Knowledge management research & practice 
Abstract: Based on a sensemaking methodology and the use of narratives from a case study in a quality assurance department of an electronics manufacturing company, a Group Reflection and Inquiry Protocol (GRIP) technique is developed to solicit judgmental knowledge from the staff of an organization in regard to formulating business strategy. The method combines knowledge elicitation (KE) and organizational development (OD) intervention for the change to be brought about in an organization. An open communication platform is created for the participants, with minimum influence of the consultant, as well as there being no demand for any special expertise of the consultant or researcher in the OD intervention.
URI: http://hdl.handle.net/10397/76441
ISSN: 1477-8238
EISSN: 1477-8246
DOI: 10.1057/kmrp.2015.28
Appears in Collections:Journal/Magazine Article

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