Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/76240
Title: Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Authors: Lee, JS 
Choi, Y 
Chiang, CH
Keywords: Asymmetry
Incentive event
Quality attributes
Satisfaction
Issue Date: 2017
Publisher: Pergamon Press
Source: International journal of hospitality management, 2017, v. 64, p. 51-61 How to cite?
Journal: International journal of hospitality management 
Abstract: The extant incentive event studies are geared toward clarifying the general aspects of the incentive travel industry using qualitative and descriptive methods, while in-depth empirical research is overlooked, especially in the area of quality and satisfaction. This study investigates the dynamics (asymmetry) of multi-quality attributes towards satisfaction from the perspective of mainland China incentive travelers by (1) identifying quality attributes as frustrators, dissatisfiers, hybrids, satisfiers, and delighters, (2) prioritizing attributes for the purpose of effective satisfaction management, and (3) presenting theoretical and managerial contributions to the incentive travel literature.
URI: http://hdl.handle.net/10397/76240
ISSN: 0278-4319
EISSN: 1873-4693
DOI: 10.1016/j.ijhm.2017.04.003
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

1
Citations as of May 12, 2018

WEB OF SCIENCETM
Citations

1
Last Week
0
Last month
Citations as of May 28, 2018

Page view(s)

1
Citations as of May 28, 2018

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.