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Title: Servant leadership, employee job crafting, and citizenship behaviors : a cross-level investigation
Authors: Bavik, A
Bavik, YL 
Tang, PM
Keywords: Citizenship behavior
Cross-level research
Hospitality industry
Job crafting
Servant leadership
Issue Date: 2017
Publisher: SAGE Publications Inc.
Source: Cornell hospitality quarterly, 2017, v. 58, no. 4, p. 364-373 How to cite?
Journal: Cornell hospitality quarterly 
Abstract: While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees’ interpersonal citizenship behaviors directed at both internal and external stakeholders. Multisourced survey data collected from 238 hotel employees in 38 teams revealed that the effects of servant leadership on individual employees’ citizenship behaviors directed toward leaders, coworkers, and customers were mediated by employee job crafting.
ISSN: 1938-9655
EISSN: 1938-9663
DOI: 10.1177/1938965517719282
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