Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/74454
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dc.contributor.authorWattanacharoensil, Wen_US
dc.contributor.authorSchuckert, Men_US
dc.contributor.authorGraham, Aen_US
dc.contributor.authorDean, Aen_US
dc.date.accessioned2018-03-29T07:16:51Z-
dc.date.available2018-03-29T07:16:51Z-
dc.date.issued2017-
dc.identifier.citationJournal of hospitality and tourism management, 2017, v. 32, p. 124-135en_US
dc.identifier.issn1447-6770-
dc.identifier.urihttp://hdl.handle.net/10397/74454-
dc.description.abstractThis study investigates the nature of airport experience (AE) from the perspective of air travelers. This study elaborates experiential components within the airport context and highlights the associations among the components of this experience through text analysis. This study also aims to clarify how air travelers perceive airports in relation to destinations. The analysis of passenger reviews on Skytrax indicates that AE differs from the concepts of customer and tourist experiences, because hedonic and aesthetic consumptions are not primarily associated with the memorable feelings of consumers and tourists, but with aspects of functional experience and service personnel. This study reviews three aspects that air travelers associate airports with a destination. First, an airport is a representative of a destination. Second, an airport exhibits the positive characteristics of a destination. Finally, an airport is perceived as an internal component of tourism experience. This study provides theoretical and managerial implications for airport and tourism industries.en_US
dc.description.sponsorshipSchool of Hotel and Tourism Managementen_US
dc.language.isoenen_US
dc.publisherElsevieren_US
dc.relation.ispartofJournal of hospitality and tourism managementen_US
dc.subjectAirporten_US
dc.subjectDestinationen_US
dc.subjectExperienceen_US
dc.subjectServiceen_US
dc.subjectTourismen_US
dc.titleAn analysis of the airport experience from an air traveler perspectiveen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage124-
dc.identifier.epage135-
dc.identifier.volume32-
dc.identifier.doi10.1016/j.jhtm.2017.06.003-
dc.identifier.scopus2-s2.0-85021716253-
dc.description.validate201802 bcrc-
Appears in Collections:Journal/Magazine Article
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