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Title: The need for identity construction in computer-mediated professional communication : a community of practice perspective
Authors: Ho, V 
Issue Date: 2013
Publisher: Information Science Reference
Source: In R Luppicini (Ed.), Handbook of research on technoself : identity in a technological society, p. 502-530. Hershey, Pa.: Information Science Reference, 2013 How to cite?
Abstract: This chapter discusses the construction of personal identities by individuals of the same rank through the discourse they constructed while engaging in computer-mediated professional communication in the workplace. First, it discusses the need for the members of three different communities of practice to construct desirable personal identities via their daily computer-mediated professional communication. Second, it discusses how the members constructed these identities through the e-mail discourse they composed by exploiting various discursive strategies. Drawing upon systemic functional grammar, influence tactics, interdiscursivity, and rapport and rapport management, a total of 89 request e-mails were analyzed. The present study intends to bring to the fore the importance of the choice of language in professional communication in general, and in e-mail in particular, thereby enabling professionals to both encode and decode workplace communication in a more comprehensive manner.
ISBN: 1466622121 (electronic bk.)
9781466622128 (electronic bk.)
9781466622111 (hbk.)
9781466622135 (print & perpetual access)
DOI: 10.4018/978-1-4666-2211-1.ch027
Appears in Collections:Book Chapter

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