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Title: Beyond routine : symbolic adoption, emergent use, and extended use of complex information system in the mandatory organizational context
Authors: Wang, W
Hsieh, JJPA
Keywords: Extended use
Emergent use
Symbolic adoption
IS continuance model
Issue Date: 2006
Publisher: Association for Information Systems (AIS)
Source: CIS 2006 Proceedings, paper 48 How to cite?
Abstract: Organizational investments in complex information systems (CIS) have reached a record high. However, the underutilization of these expensive CIS prevents organizations from achieving the advertised return on investment. This study attempts to address this issue from the perspective of extended use and emergent use. Extended use concerns using more of the technology features, while emergent use concerns applying the technology in a novel manner to support task performance. To study uses that surpass routine use, a special focus is placed on the motivational factor that drives these behaviors. Drawing upon the insights from information system (IS) infusion, the IS continuance model, and the symbolic adoption theory, this paper proposes a research model for understanding extended and emergent use in mandatory organizational contexts. The model was examined in two large manufacturing firms that had implemented CIS for at least two years. The results suggest that perceived usefulness, satisfaction, and symbolic adoption influence extended use, and that perceived usefulness, symbolic adoption, and extended use affect emergent use. More importantly, the concept of symbolic adoption offers a theoretical explanation for extended and emergent use from the motivational point of view. Implications for theory and practice are also discussed.
ISBN: 978-161-56-7022-2
Rights: Excerpted from CIS 2006 Proceedings by Wang, W. & Hsieh, JJ., © 2006. Used with permission from Association for Information Systems, Atlanta, GA; 404-413-7444; All rights reserved.
Appears in Collections:Conference Paper

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