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Title: The impact of trust in virtual enterprises
Authors: Wong, TT 
Lau, HCW 
Issue Date: 2003
Publisher: Idea Group Pub.
Source: In A Gunasekaran, O Khalil & SM Rahman (Eds.), Knowledge and information technology management : human and social perspectives, p. 153-168. Hershey, PA: Idea Group Pub., 2003 How to cite?
Abstract: The nature of work is changingñto adapt to the global market. Many enter-prises will concentrate on core activities and outsource other services to thosewith specialist expertise. Outsourcing is one way in which the pool of availableknowledge can be enlarged and enhanced. Virtual enterprises are likely to relyon such knowledge to meet customersí demands on a customer-built or smallbatch production basis. Although information technology plays an importantrole in linking the core company with its partner companies, it remainssubservient to the humans that form the virtual enterprise. For effectiveknowledge management, it is clear that the electronic handshake would needto be based on trust between partner companies as well as the correct protocol.However, current practice showed that trust between top management teamswas rarely considered in the selection of partner companies. A review of therelevant literature indicated that neither scholars nor practitioners agree ona single model of inter-firm trust that applies to all partner evaluation contexts.Hence a decision support system based on neural network and data miningtechnologies is proposed. A case example is used to illustrate the feasibility ofincorporating inter-firm trust in real industrial situations.
ISBN: 1591400325 (cloth)
1591400724 (ebook)
Appears in Collections:Book Chapter

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