Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/69004
Title: A QFD/Hoshin approach for service quality deployment : a case study
Authors: Pun, KF
Chin, KS
Lau, HCW 
Issue Date: 2001
Publisher: McGraw-Hill
Source: In JW Cortada & JA Woods (Eds.), The quality yearbook 2001, p. 103-122. New York: McGraw-Hill, 2001 How to cite?
URI: http://hdl.handle.net/10397/69004
ISBN: 0071365060
Appears in Collections:Book Chapter

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