Please use this identifier to cite or link to this item:
Title: A QFD/Hoshin approach for service quality deployment : a case study
Authors: Pun, KF
Chin, KS
Lau, HCW 
Issue Date: 2001
Publisher: McGraw-Hill
Source: In JW Cortada & JA Woods (Eds.), The quality yearbook 2001, p. 103-122. New York: McGraw-Hill, 2001 How to cite?
ISBN: 0071365060
Appears in Collections:Book Chapter

View full-text via PolyU eLinks SFX Query
Show full item record

Google ScholarTM


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.