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Title: Delivery efficiency and supplier performance evaluation in China's e-retailing industry
Authors: Shi, Y
Yang, ZF
Yan, H 
Tian, X
Keywords: Efficiency
Performance evaluation
Supply chain
Virtual business
Issue Date: 2017
Publisher: Chinese Academy of Sciences, Academy of Mathematics and Systems Science
Source: Journal of systems science and complexity, 2017, v. 30, no. 2, p. 392-410 How to cite?
Journal: Journal of systems science and complexity 
Abstract: This paper focuses on overall and sub- process supply chain efficiency evaluation using a network slacks-based measure model and an undesirable directional distance model. Based on a case analysis of a leading Chinese B2C firm W, a two-stage supply chain structure covering procurement-stock and inventory-sale management is constructed. The research shows overall supply chain inefficiency is attributable to procurement-stock conversion inefficiency. From a view of operations model, the third-party platform model is more efficient than a "shop in shop" self-operated model. However, the self-operated mode performs better in product categories such as computer & Office & digital, food & drink and healthy products due to these products' delivery characteristics and consumers' shopping habits. In the logistics selection, most e-retail players are inclined to choose the hybrid model of 3PL and self-operated logistics with the product category extension from vertical model to all-category model. These findings may help managers improve supplier-buyer relationship and strengthen supply chain management. This research offers a new explanation regarding the failure of e-retail supply chain.
ISSN: 1009-6124
EISSN: 1559-7067
DOI: 10.1007/s11424-017-5007-6
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