Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/67523
Title: Design and development of a performance evaluation system for the aircraft maintenance industry
Authors: Ng, KH
Tang, HM
Lee, CKM 
Keywords: Aircraft maintenance
Key performance indicator
Business intelligence
Procurement performance management
Issue Date: 2015
Publisher: Institute of Electrical and Electronics Engineers
Source: 2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Singapore, 6-9 Dec 2015, p.564-568 How to cite?
Abstract: This paper aims at developing procurement Key Performance Indicators (KPI) system for Maintenance, Repair and Operation (MRO) items using a Business Intelligence tool. A set of typical KPI has been established in an aircraft maintenance enterprise through a case study. The result analyzed by business intelligence tools, has become a critical factor in evaluating the success of financial performance, quality assurance, order fill rate, utilization of productivity and development of knowledge hubs in the procurement sector. An effective and efficient procurement strategy evaluation system is proposed in order to resolve corporate problems, with solid supporting data, improved procurement performance management, facilitation of decision making and procurement evaluation by saving resources and time. The significance of this paper is that we delivers a proactive approach by integrating KPI and BI tool for an aviation maintenance enterprise to access comprehensive external data directly, and to visualize the company performance for formulating strategies and analyzing industrial informatics.
URI: http://hdl.handle.net/10397/67523
ISBN: 978-1-4673-8066-9 (electronic)
978-1-4673-8065-2 (USB)
DOI: 10.1109/IEEM.2015.7385710
Appears in Collections:Conference Paper

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