Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/67269
Title: A study of passengers’ waiting lines at airport check-in counters
Authors: Yu, Ka Lok
Tam, Hiu Tung
Poon, Yek Hei
So, Cheuk Hei
Advisors: LI, Chung Lun 
Issue Date: 2016
Publisher: The Hong Kong Polytechnic University
Abstract: Long queue at the passengers’ waiting lines have been troubling tourists since the wide use of air transport. Passengers have to wait for a long period of time at the queue before they can access to the airline service counters. This is a global phenomenon, as well as a problem seen in airports around the world. Concerned with this issue, this project is aimed to investigate the passengers’ waiting lines at airport check-in counters through quantitative analysis. To understand the queuing structure and model currently existing in the airport, and to devise plans and propose solutions for airlines to solve this globalized problem. It is hoped that with reduced queuing time at the service counters, the overall performance of airlines can be improved, thus the competitiveness and reputation of Hong Kong Airport.
Description: Bachelor of Business Administration (Honours) in Global Supply Chain Management
LGT4209 GSCM Capstone Project
URI: http://hdl.handle.net/10397/67269
Rights: All rights reserved.
Appears in Collections:Outstanding Students’ Work

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