Please use this identifier to cite or link to this item:
Title: Analysis of satisfiers and dissatisfiers in online hotel reviews on social media
Authors: Kim, B
Kim, S 
Heo, CY
Keywords: Social media
Full-service and limited-service hotels
Herzberg's two-factor theory
Online hotel review
Satisfiers and dissatisfiers
Issue Date: 2016
Publisher: Emerald Group Publishing Limited
Source: International journal of contemporary hospitality management, 2016, v. 28, no. 9, p. 1915-1936 How to cite?
Journal: International journal of contemporary hospitality management 
ISSN: 0959-6119
EISSN: 1757-1049
DOI: 10.1108/IJCHM-04-2015-0177
Appears in Collections:Journal/Magazine Article

View full-text via PolyU eLinks SFX Query
Show full item record

Page view(s)

Last Week
Last month
Checked on Nov 19, 2017

Google ScholarTM



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.