Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/66839
Title: Analysis of satisfiers and dissatisfiers in online hotel reviews on social media
Authors: Kim, B
Kim, S 
Heo, CY
Keywords: Social media
Full-service and limited-service hotels
Herzberg's two-factor theory
Online hotel review
Satisfiers and dissatisfiers
Issue Date: 2016
Publisher: Emerald Group Publishing Limited
Source: International journal of contemporary hospitality management, 2016, v. 28, no. 9, p. 1915-1936 How to cite?
Journal: International journal of contemporary hospitality management 
URI: http://hdl.handle.net/10397/66839
ISSN: 0959-6119
EISSN: 1757-1049
DOI: 10.1108/IJCHM-04-2015-0177
Appears in Collections:Journal/Magazine Article

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