Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/66832
Title: Internal service quality as a driver of employee satisfaction, commitment and performance exploring the focal role of employee well-being
Authors: Sharma, P
Kong, TTC
Kingshott, RPJ
Keywords: Employee commitment
Internal marketing
Employee performance
Employee satisfaction
Employee well-being
Internal service quality
Issue Date: 2016
Publisher: Emerald Group Publishing Limited
Source: Journal of service management, 2016, v. 27, no. 5, p. 773-797 How to cite?
Journal: Journal of service management 
URI: http://hdl.handle.net/10397/66832
ISSN: 1757-5818
EISSN: 1757-5826
DOI: 10.1108/JOSM-10-2015-0294
Appears in Collections:Journal/Magazine Article

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