Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/66526
Title: Quality-speed competition in customer-intensive services with boundedly rational customers
Authors: Li, X
Guo, PF 
Lian, ZT
Keywords: Speed-quality competition
Customer-intensive service
Queueing strategy
Bounded rationality
Issue Date: 2016
Publisher: Wiley-Blackwell
Source: Production and operations management, Nov. 2016, v. 25, no. 11, p. 1885-1901 How to cite?
Journal: Production and operations management 
URI: http://hdl.handle.net/10397/66526
ISSN: 1059-1478
EISSN: 1937-5956
DOI: 10.1111/poms.12583
Appears in Collections:Journal/Magazine Article

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