Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/65670
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dc.contributorDepartment of Logistics and Maritime Studies-
dc.creatorLam, HKS-
dc.creatorYeung, ACL-
dc.creatorCheng, TCE-
dc.date.accessioned2017-05-22T02:09:02Z-
dc.date.available2017-05-22T02:09:02Z-
dc.identifier.issn0272-6963-
dc.identifier.urihttp://hdl.handle.net/10397/65670-
dc.language.isoenen_US
dc.publisherElsevieren_US
dc.rights© 2016 APICSen_US
dc.rightsThis is the accepted version of the following article: Lam, H.K., Yeung, A.C. and Cheng, T.E. (2016), The impact of firms’ social media initiatives on operational efficiency and innovativeness. Journal of Operations Management, 47-48: 28-43, which has been published in final form at https://doi.org/10.1016/j.jom.2016.06.001. This article may be used for non-commercial purposes in accordance with the Wiley Self-Archiving Policy [http://www.wileyauthors.com/self-archiving].en_US
dc.subjectInnovativenessen_US
dc.subjectOperational efficiencyen_US
dc.subjectSocial mediaen_US
dc.titleThe impact of firms’ social media initiatives on operational efficiency and innovativenessen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage28-
dc.identifier.epage43-
dc.identifier.volume47-48-
dc.identifier.doi10.1016/j.jom.2016.06.001-
dcterms.abstractSocial media have been increasingly adopted for organizational purposes but their operational implications are not well understood. Firms’ social media initiatives might facilitate information flow and knowledge sharing within and across organizations, strengthening firm-customer interaction, and improving internal and external collaboration. In this research we empirically examine the impact of social media initiatives on firms’ operational efficiency and innovativeness. Taking the resource-based view of firms’ information capability, we consider firms’ social media initiatives as strategic resources for operational improvement. We posit that firms’ social media initiatives enhance dynamic knowledge-sharing routines through an information-rich social network, leading to both operational efficiency and innovativeness. Collecting secondary data in a longitudinal setting from multiple sources, we construct dynamic panel data (DPD) models. Based on system generalized method of moments (GMM) estimation, we show that firms’ social media initiatives improve operational efficiency and innovativeness. We identify the importance of an information-rich social network to the creation of knowledge-based advantage through firms’ social media initiatives, and discuss the theoretical and managerial implications from the perspective of operations management.-
dcterms.accessRightsopen access-
dcterms.bibliographicCitationJournal of operations management, Nov. 2016, v. 47-48, p. 28-43-
dcterms.isPartOfJournal of operations management-
dcterms.issued2016-11-
dc.identifier.isiWOS:000390634500003-
dc.identifier.scopus2-s2.0-85002245156-
dc.identifier.ros2016004452-
dc.identifier.rosgroupid2016004368-
dc.description.ros2016-2017 > Academic research: refereed > Publication in refereed journal-
dc.description.validate201804_a bcma-
dc.description.oaAccepted Manuscript-
dc.identifier.FolderNumbera0738-n17-
dc.identifier.SubFormID1320-
dc.description.fundingSourceRGC-
dc.description.fundingTextPolyU 5493/13H-
dc.description.pubStatusPublished-
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