Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/65461
Title: Reflections on the Asian hotel attributes : the Russian gaze
Authors: Tolkach, D 
Tse, TSM 
Keywords: Content analysis
Hong Kong
Hotel attributes
Russia
User-generated content
Issue Date: 2016
Publisher: Routledge, Taylor & Francis Group
Source: Journal of China tourism research (中國旅游硏究), 2016, v. 12, no. 3-4, p. 331-354 How to cite?
Journal: Journal of China tourism research (中國旅游硏究) 
Abstract: The current paper focuses on a lucrative, but a relatively unknown Russian market. Content analysis of online reviews from three review websites is conducted and the important hotel attributes for Russian visitors to Hong Kong are identified. The results demonstrate that Russian guests, as with other markets, place importance on scenic views, accessibility, breakfasts, swimming pools and friendly and attentive staff. Several issues that emerged in the current study merit further attention. Owing to high fluctuation of national currency exchange rates the mode and timing of payment is an important consideration. Experience of a room booking via an online travel agency may impact on the hotel experience. Hotel brand, Russian-speaking staff and Russian language information did not appear important.
URI: http://hdl.handle.net/10397/65461
ISSN: 1938-8160
EISSN: 1938-8179
DOI: 10.1080/19388160.2016.1245643
Appears in Collections:Journal/Magazine Article

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