Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/65413
Title: Training practices in the Hong Kong hotel industry : managerial and executive perspectives
Authors: Lee, PC
Bugler, MR
Keywords: Budget
Hong Kong hotels
Training approach
Training hours
Issue Date: 2017
Publisher: Taylor & Francis
Source: Journal of human resources in hospitality & tourism, 2017, v. 16, no. 1, p. 88-107 How to cite?
Journal: Journal of human resources in hospitality & tourism 
Abstract: Technology is expected to be adopted for the benefits of two types of customers in the hotel industry—external customers for providing better guest experience and internal customers for upgrading skills and knowledge. A survey was used in this study. Training with technology is not the current trend, and on-the-job training is still being adopted frequently and is preferred by executives and managers. It is unpredictable how long it will be before Hong Kong hotels take complete advantage of computer-based training. Minimum yearly training hours and training budgets should be benchmarked and be transparent for a better provision of training.
URI: http://hdl.handle.net/10397/65413
ISSN: 1533-2845
EISSN: 1533-2853
DOI: 10.1080/15332845.2016.1202066
Appears in Collections:Journal/Magazine Article

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