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Title: Applicability of Kozan's harmony model of conflict management for social workers in Hong Kong (China)
Authors: Ho, KW 
Keywords: Conflict management behavior, Harmony Model, Social worker, Values, Service quality
Issue Date: 2008
Publisher: Routledge, Taylor & Francis Group
Source: Asia Pacific journal of social work and development, 2008, v. 18, no. 1, p. 26-38 How to cite?
Journal: Asia Pacific journal of social work and development 
Abstract: A qualitative study was carried out to test if Kozan's Harmony Model is applicable to professional social workers having both cultural and professional values, in Hong Kong, a collectivist society. The main causes of conflicts are identified and themes such as concern for relationship, face, observation of hierarchy, emotion expression, and third-party intervention are analyzed and discussed. Kozan's model seems not fully applicable to these professionals. Implications for professional practice and training are also suggested.
ISSN: 0218-5385
EISSN: 2165-0993
DOI: 10.1080/21650993.2008.9756030
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