Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/63852
DC Field | Value | Language |
---|---|---|
dc.contributor | School of Hotel and Tourism Management | en_US |
dc.creator | Weber, K | en_US |
dc.creator | Hsu, C | en_US |
dc.creator | Sparks, B | en_US |
dc.date.accessioned | 2017-02-09T08:30:44Z | - |
dc.date.available | 2017-02-09T08:30:44Z | - |
dc.identifier.issn | 1054-8408 | en_US |
dc.identifier.uri | http://hdl.handle.net/10397/63852 | - |
dc.language.iso | en | en_US |
dc.publisher | Routledge, Taylor & Francis Group | en_US |
dc.rights | © 2015 Taylor & Francis | en_US |
dc.rights | This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Travel & Tourism Marketing on 25 Aug 2015 (Published online), available online: http://www.tandfonline.com/10.1080/10548408.2015.1064060 | en_US |
dc.subject | Acculturation | en_US |
dc.subject | Service failure | en_US |
dc.subject | Hotel brands | en_US |
dc.subject | Staff ethnicity | en_US |
dc.subject | Chinese | en_US |
dc.title | Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.identifier.spage | 471 | en_US |
dc.identifier.epage | 496 | en_US |
dc.identifier.volume | 33 | en_US |
dc.identifier.issue | 4 | en_US |
dc.identifier.doi | 10.1080/10548408.2015.1064060 | en_US |
dcterms.abstract | Going beyond the traditional East/West consumer differentiation in studying service failure, this article examined the impact of acculturation, together with ethnicity of service staff and origin of a hotel brand on consumers’ perceptions and behavioral responses. The research drew on four focus groups conducted in Beijing with 34 participants, followed by an experiment for which data were collected from 451 Chinese-Americans and 464 Mainland Chinese. Results showed significant differences in perceptions and behavioral responses following a service failure between Chinese-Americans and Mainland Chinese, and among Chinese-Americans with different acculturation strategies. Implications of study findings and directions for future research are discussed. | en_US |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | Journal of travel & tourism marketing, 2016, v. 33, no. 4, p. 471-496 | en_US |
dcterms.isPartOf | Journal of travel & tourism marketing | en_US |
dcterms.issued | 2016 | - |
dc.identifier.eissn | 1540-7306 | en_US |
dc.identifier.rosgroupid | 2015002026 | - |
dc.description.ros | 2015-2016 > Academic research: refereed > Publication in refereed journal | en_US |
dc.description.oa | Accepted Manuscript | en_US |
dc.identifier.FolderNumber | a1591 | - |
dc.identifier.SubFormID | 45557 | - |
dc.description.fundingSource | Others | en_US |
dc.description.fundingText | Caesar Hospitality Research Center at the University of Nevada, Las Vegas, USA | en_US |
dc.description.pubStatus | Published | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
JTTM_Weber_Hsu_and_Sparks_-_Acculturation_2016.pdf | Pre-Published version | 1.12 MB | Adobe PDF | View/Open |
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