Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/63812
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dc.contributorSchool of Hotel and Tourism Management-
dc.creatorYang, Y-
dc.creatorChan, A-
dc.date.accessioned2017-02-09T08:30:38Z-
dc.date.available2017-02-09T08:30:38Z-
dc.identifier.issn1002-5006-
dc.identifier.urihttp://hdl.handle.net/10397/63812-
dc.language.isozhen_US
dc.publisher旅游学刊杂志社en_US
dc.rights© 2010 中国学术期刊电子杂志出版社。本内容的使用仅限于教育、科研之目的。en_US
dc.rights© 2010 China Academic Journal Electronic Publishing House. It is to be used strictly for educational and research purposes.en_US
dc.subjectResort hotelen_US
dc.subjectCustomer experienceen_US
dc.subjectSEMen_US
dc.titleAn exploration of customer experience in resort hotels and its empirical enlightenmenten_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage49-
dc.identifier.epage54-
dc.identifier.volume25-
dc.identifier.issue4-
dcterms.abstractBased on the analysis of relevant literature studies on customer experience and consumers’ behavior,the paper develops a theoretical model of customer experience by applying the theory and method of structural equation model in an attempt to explore the expression of customer experience in resort hotels,driving factors and the consequence of the impact.The study results indicate that the relationship of different variables in the model fully accords with the hypothesis.This study not only fills the gap in the study of customer experience,but also offers the new concept of experience management in resort hotels.-
dcterms.accessRightsopen accessen_US
dcterms.alternative度假酒店顧客體驗的探索研究及實證啟示-
dcterms.bibliographicCitation旅游学刊 (Tourism tribune), 2010, v. 25, no. 4, p. 49-54-
dcterms.isPartOf旅游学刊 (Tourism tribune)-
dcterms.issued2010-
dc.identifier.rosgroupidr52466-
dc.description.ros2010-2011 > Academic research: refereed > Publication in refereed journal-
dc.description.oaVersion of Recorden_US
dc.identifier.FolderNumberOA_IR/PIRAen_US
dc.description.pubStatusPublisheden_US
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