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Title: Job satisfaction and turnover intention of fresh graduates from hotel and tourism schools in Mainland China
Authors: Lam, T
Wei, L
Issue Date: 2005
Publisher: Hong Kong Polytechnic University, School of Hotel & Tourism Management
Source: 中国旅游硏究 (China tourism research), 2005, v. 1, no. 1, p. 36-52 How to cite?
Journal: 中国旅游硏究 (China tourism research) 
Abstract: Hotel employees are valuable resources that influence guests' perception of service quality and satisfaction. Employee job satisfaction affects their work efficiency, and influences their job commitment and loyalty. Many studies of job satisfaction and turnover intention in the context of behavioural science and management have been undertaken. When fresh graduates from hotel and tourism schools start their career in the industry, the organization socialization process begins. New employees need to adapt to the new working conditions and environment, and try to become an established staff member in the organization. The process is part of career development and personal growth for new employees. This study used a self-administered questionnaire to identify fresh graduates from hotel and tourism schools in China, and questioned them about their expectations before, and perceptions after, joining a hotel. Results showed there was a gap between new employees' job expectations and job perceptions, and the gap was related to the socialization outcomes of job satisfaction, and turnover intention. Furthermore, it was found that job preference had a direct impact on these two socialization outcomes.
ISSN: 1812-688x
Appears in Collections:Journal/Magazine Article

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