Please use this identifier to cite or link to this item:
Title: The service encounter
Authors: Sparks, B
Weber, K 
Issue Date: 2008
Publisher: Butterworth Heinemann
Source: In P Jones (Ed.), Handbook of hospitality operations and IT, p. 109-138. Oxford ; Burlington, Mass.: Butterworth Heinemann, 2008 How to cite?
ISBN: 978-0750687539
Appears in Collections:Book Chapter

View full-text via PolyU eLinks SFX Query
Show full item record

Page view(s)

Checked on Feb 12, 2017

Google ScholarTM


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.