Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/63284
Title: The service encounter
Authors: Sparks, B
Weber, K 
Issue Date: 2008
Publisher: Butterworth Heinemann
Source: In P Jones (Ed.), Handbook of hospitality operations and IT, p. 109-138. Oxford ; Burlington, Mass.: Butterworth Heinemann, 2008 How to cite?
URI: http://hdl.handle.net/10397/63284
ISBN: 978-0750687539
Appears in Collections:Book Chapter

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