Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/62921
Title: Critical service encounters in Hong Kong restaurants : what the visitors are saying
Authors: Kivela, J
Issue Date: 2001
Publisher: Institute for Tourism
Source: Tourism, 2001, v. 49, no. 2, p. 87-97 How to cite?
Journal: Tourism 
URI: http://hdl.handle.net/10397/62921
ISSN: 1332-7461
Appears in Collections:Journal/Magazine Article

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