Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/62787
Title: Age-friendly domestic telephone
Authors: Lo, SKL
Lai, CKY 
Wong, MCM
Yap, LSY
Keywords: Aging
Quality of life
Social isolation
Telephone
Issue Date: 2014
Publisher: Hong Kong Academy of Medicine Press
Source: Asian journal of gerontology & geriatrics, 2014, v. 9, no. 1, p. 10-15 How to cite?
Journal: Asian journal of gerontology & geriatrics 
Abstract: Background. Many older people experience difficulties in using the telephone. This study aimed to investigate the telephone features that are preferred by local older people for social connections and the extent that existing telecommunications meet older telephone users’ needs.
Methods. People aged 60 years and older were consulted on their telephone use through focus groups, interviews, and surveys. Two focus groups were convened to formulate a 25-item questionnaire in 4 sections of interviewees’ demographics, telephone use, difficulties using a domestic telephone, and preferred domestic telephone features.
Results. 42 men and 59 women were recruited from public parks near housing estates (n=54) and day care centres for the elderly (n=47) in different districts. Telephone features such as speed dial functions, cordless (versus corded) telephones, ease of operation, adjustable ringer volume, appropriate-sized buttons, non-slip handset, and caller ID were the most often cited. Other features considered to be convenient included a photograph of the call recipient to dial out (77%) and voice recognition (75%). 89% of the interviewees would pay up to HK$400 to buy a domestic telephone with the desired functions, but 52% would not buy a domestic telephone designed especially for seniors. Of the 35 different models of domestic telephone available, only one had incorporated 5 age-friendly features. The price increased with more age-friendly features.
Conclusions. An age-friendly telephone could improve older people’s quality of life and contribute to building a more age-friendly community in Hong Kong.
URI: http://hdl.handle.net/10397/62787
ISSN: 1819-1576
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