Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/62713
Title: Polish migrant labour in the hospitality workforce : implications for recruitment and retention
Authors: Janta, H
Ladkin, A
Keywords: Hospitality
Netnography
Polish migrants
Recruitment
Retention
Issue Date: 2009
Publisher: Cognizant Communication Corporation
Source: Tourism, culture & communication, 2009, v. 9, no. 1/2, p. 5-15 How to cite?
Journal: Tourism, culture & communication 
Abstract: This article explores the implications for recruitment and retention in the hospitality industry as a result of the increasing involvement of Polish migrants in the workforce. The research draws on primary data collected using netnography, a modern version of ethnography, from a sample of Polish migrant workers. The merits and difficulties of using this technique are explored and the rationale for the use of netnography as an appropriate research method is outlined. A number of findings are discussed relating to job choice, methods of job seeking, English language issues, and status of the sector. Initial findings indicate it is common for Poles to find their first job in the UK in the hospitality sector due to low entry barriers, ease of access, the lack of required specific skills, high staff turnover, and demand for seasonal workers. There is also a common trend in perceiving the sector as a transient one. In light of these findings the implications for the recruitment and retention of migrant workers are considered.
URI: http://hdl.handle.net/10397/62713
ISSN: 1098-304X
EISSN: 1943-4146
DOI: 10.3727/109830409787556693
Appears in Collections:Journal/Magazine Article

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