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Title: Key Determinants of Student Satisfaction When Undertaking Group Work
Authors: Pang, E
Tong, C
Wong, A
Keywords: Individual satisfaction
Team process
Workload sharing
Mutual support
Group work
Student project
Issue Date: 2011
Publisher: Clute Institute for Academic Research
Source: American journal of business ecucation, 2011, v. 4, no. 10, p. 93-104 How to cite?
Journal: American journal of business ecucation 
Abstract: The increasing popularity of team structures in business environment coupled with the common practice of including group projects/assignments in university curricula means that business schools should direct efforts towards maximizing team as well as personal results. Yet, most frameworks for studying teams center exclusively on team level outcomes to address organizational needs. Far fewer studies have examined effectiveness at individual team member level in an educational context. The quantitative study on which this paper is based investigated the impact of team process on the effectiveness of individual satisfaction in group work amongst business students in Hong Kong with work group effectiveness and management educational literature providing the theoretical background. The study surveyed 489 university business students and revealed that all three team process factors, namely workload sharing, mutual support and communication play a positive and significant role in individual satisfaction in team settings.
ISSN: 1942-2504
EISSN: 1942-2512
DOI: 10.19030/ajbe.v4i10.6068
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