Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/61515
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dc.contributorSchool of Hotel and Tourism Managementen_US
dc.creatorWeber, Ken_US
dc.creatorSparks, Ben_US
dc.creatorHsu, CHCen_US
dc.date.accessioned2016-12-19T08:56:08Z-
dc.date.available2016-12-19T08:56:08Z-
dc.identifier.issn0278-4319en_US
dc.identifier.urihttp://hdl.handle.net/10397/61515-
dc.language.isoenen_US
dc.publisherPergamon Pressen_US
dc.rights© 2016 Elsevier Ltd. All rights reserved.en_US
dc.rights© 2016. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/.en_US
dc.rightsThe following publication Weber, K., Sparks, B., & Hsu, C. H. C. (2016). The effects of acculturation, social distinctiveness, and social presence in a service failure situation. International Journal of Hospitality Management, 56, 44-55 is available at https://dx.doi.org/10.1016/j.ijhm.2016.04.008.en_US
dc.subjectAcculturationen_US
dc.subjectChinese consumersen_US
dc.subjectService failureen_US
dc.subjectSocial presenceen_US
dc.titleThe effects of acculturation, social distinctiveness, and social presence in a service failure situationen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage44en_US
dc.identifier.epage55en_US
dc.identifier.volume56en_US
dc.identifier.doi10.1016/j.ijhm.2016.04.008en_US
dcterms.abstractGoing beyond the traditional East/West consumer differentiation in studying service failure, this article examined the effect of acculturation, both independently and together with social distinctiveness and social presence, on the perceptions and behavioral responses of Chinese-Australian consumers. The research employed a 3 × 2 × 2 between-subject experimental design in which data were collected from 224 Chinese-Australians. Results showed that the different acculturation levels of these consumers did not affect their perceptions and behavior in a service failure situation. Instead, where and with whom a service failure was experienced had pronounced effects on consumer behavior depending on the extent to which the consumers acculturated to the culture of their host country. Implications of these findings and directions for future research are also discussed.en_US
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationInternational journal of hospitality management, 2016, v. 56, p. 44-55en_US
dcterms.isPartOfInternational journal of hospitality managementen_US
dcterms.issued2016-
dc.identifier.isiWOS:000379376200006-
dc.identifier.scopus2-s2.0-84968831094-
dc.identifier.ros2016000516-
dc.identifier.eissn1873-4693en_US
dc.identifier.rosgroupid2016000515-
dc.description.ros2016-2017 > Academic research: refereed > Publication in refereed journalen_US
dc.description.validate201804_a bcmaen_US
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumbera1591-
dc.identifier.SubFormID45556-
dc.description.fundingSourceOthersen_US
dc.description.fundingTextThe Hong Kong Polytechnic Universityen_US
dc.description.pubStatusPublisheden_US
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