Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/61515
DC Field | Value | Language |
---|---|---|
dc.contributor | School of Hotel and Tourism Management | en_US |
dc.creator | Weber, K | en_US |
dc.creator | Sparks, B | en_US |
dc.creator | Hsu, CHC | en_US |
dc.date.accessioned | 2016-12-19T08:56:08Z | - |
dc.date.available | 2016-12-19T08:56:08Z | - |
dc.identifier.issn | 0278-4319 | en_US |
dc.identifier.uri | http://hdl.handle.net/10397/61515 | - |
dc.language.iso | en | en_US |
dc.publisher | Pergamon Press | en_US |
dc.rights | © 2016 Elsevier Ltd. All rights reserved. | en_US |
dc.rights | © 2016. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/. | en_US |
dc.rights | The following publication Weber, K., Sparks, B., & Hsu, C. H. C. (2016). The effects of acculturation, social distinctiveness, and social presence in a service failure situation. International Journal of Hospitality Management, 56, 44-55 is available at https://dx.doi.org/10.1016/j.ijhm.2016.04.008. | en_US |
dc.subject | Acculturation | en_US |
dc.subject | Chinese consumers | en_US |
dc.subject | Service failure | en_US |
dc.subject | Social presence | en_US |
dc.title | The effects of acculturation, social distinctiveness, and social presence in a service failure situation | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.identifier.spage | 44 | en_US |
dc.identifier.epage | 55 | en_US |
dc.identifier.volume | 56 | en_US |
dc.identifier.doi | 10.1016/j.ijhm.2016.04.008 | en_US |
dcterms.abstract | Going beyond the traditional East/West consumer differentiation in studying service failure, this article examined the effect of acculturation, both independently and together with social distinctiveness and social presence, on the perceptions and behavioral responses of Chinese-Australian consumers. The research employed a 3 × 2 × 2 between-subject experimental design in which data were collected from 224 Chinese-Australians. Results showed that the different acculturation levels of these consumers did not affect their perceptions and behavior in a service failure situation. Instead, where and with whom a service failure was experienced had pronounced effects on consumer behavior depending on the extent to which the consumers acculturated to the culture of their host country. Implications of these findings and directions for future research are also discussed. | en_US |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | International journal of hospitality management, 2016, v. 56, p. 44-55 | en_US |
dcterms.isPartOf | International journal of hospitality management | en_US |
dcterms.issued | 2016 | - |
dc.identifier.isi | WOS:000379376200006 | - |
dc.identifier.scopus | 2-s2.0-84968831094 | - |
dc.identifier.ros | 2016000516 | - |
dc.identifier.eissn | 1873-4693 | en_US |
dc.identifier.rosgroupid | 2016000515 | - |
dc.description.ros | 2016-2017 > Academic research: refereed > Publication in refereed journal | en_US |
dc.description.validate | 201804_a bcma | en_US |
dc.description.oa | Accepted Manuscript | en_US |
dc.identifier.FolderNumber | a1591 | - |
dc.identifier.SubFormID | 45556 | - |
dc.description.fundingSource | Others | en_US |
dc.description.fundingText | The Hong Kong Polytechnic University | en_US |
dc.description.pubStatus | Published | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
IJHM_-_Weber_Sparks_Hsu_-_Acculturation.pdf | Pre-Published version | 1.14 MB | Adobe PDF | View/Open |
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