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Title: An investigation on the workers’ satisfaction level with their work uniform in the Hong Kong hospitality industry
Other Titles: 香港醫院工作服穿著滿足程度之研究
Authors: Chan, CK 
Chan, LK
Lau, MP
Jiang, XY
Keywords: Work uniform
Questionnaire survey
Workers’ satisfaction
Issue Date: 2006
Publisher: China Textile Institute Taiwan
Source: Taiwan textile research journal, 2006, v. 16, no. 3, p. 1-8 How to cite?
Journal: Taiwan textile research journal 
Abstract: Uniform is a mean to improve professional image, enhance workers’ morale, provide a way to reduce status distinctions and create more open communication and team work. The workers may be judged more rationally on their job performance rather than their appearance when dressed in uniform. This paper reports a survey on the uniform wearers in selected hospitality industry of Hong Kong. It pictures a profile of the satisfaction levels of uniform wearers with their current uniforms together with a needs assessment so as to gather their preferences for the features of an ideal uniform so as to establish the design criteria. It is found that the respondents show the greatest concern about the style, fabric and color of their uniforms and least problem with the size. They desire to make their uniform more functional and appearance enhancing through more stylish design or adding ornaments. It was found that work uniform has a close relationship with the wearer’s performance of their work. It enables the wearers to acquire a professional image, reduces status distinctions, creates more open communication and team work, enhances workers’ morale, and makes the worker feel more camaraderie with his co-workers. Uniform might even have an effect on business through influencing the clients’ attitude towards the wearer, the product and the company.
ISSN: 1019-0473
Appears in Collections:Journal/Magazine Article

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