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Title: Tipping by foreign tourists
Authors: Dewald, B
Issue Date: 2001
Publisher: Cognizant Communication Corporation
Source: Pacific tourism review, 2001, v. 5, no. 1, p. 43-50 How to cite?
Journal: Pacific tourism review 
Abstract: Tipping is a sensitive topic in Asia, where breaches of social convention are taken more personally than they would be in the West. Tipping practices are widespread, and rewarding good service without causing anyone to “lose face” in Asia can be difficult. Tipping is not a Chinese custom but with British influence came the practice of tipping. Though there is a 10% service gratuity added to most restaurant and hotel bills, tips are still expected. This article examines the tipping habits of tourists from six distinct countries—three Asian and three Western—while visiting Hong Kong. This study shows that even though there is a slight adaptation to local tipping habits, those who tip more often at home do the same while traveling abroad. Americans tended to tip more often and in relation to service whereas British and Australian tourists tipped less frequently. Mainland Chinese tipped the least often. A relationship between service quality and tipping frequency was shown for some personal, one-on-one services.
ISSN: 1088-4157
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