Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/60542
Title: A conceptual model of performance measurement for supply chains
Authors: Chan, FTS 
Qi, HJ
Chan, HK
Lau, HCW
Ip, RWL
Keywords: Supply chain management
Systems analysis
Fuzzy logic
Performance measures
Issue Date: 2003
Publisher: Emerald Group Publishing Limited
Source: Management decision, 2003, v. 41, no. 7, p. 635-642 How to cite?
Journal: Management decision 
Abstract: Supply chain management (SCM) has gained a tremendous amount of attention from both industries and researchers since the last decade. Until now, there are numerous papers, articles, and reports that address SCM, but there is still a lack of integration between the existing performance measurement methods and practical requirements for the SCM. An innovative performance measurement method is proposed to provide necessary assistance for performance improvement in SCM. The proposed method will address this purpose in these four aspects: a simplified supply chain model; tangible and intangible performance measures in multiple dimensions; a cross‐organizational performance measurement; and fuzzy set theory and weighted average method.
URI: http://hdl.handle.net/10397/60542
ISSN: 0025-1747
DOI: 10.1108/00251740310495568
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