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Title: Setting up a production network of e-documents : a case of a shipping company
Authors: Chung, WWC
Chan, MFS
Wong, SYC
Keywords: Extended enterprise
Inter-organisational information systems
Logistics outsourcing
Electronic documentation
Shipping documents
Documentation centre
Third party logistics
Fourth party logistics
Supply chain
Logistics networks
Production networks
Hong Kong
Issue Date: 2005
Publisher: InterScience
Source: International journal of logistics systems and management, 2005, v. 1, no. 2/3, p. 279-295 How to cite?
Journal: International journal of logistics systems and management 
Abstract: This paper proposes a concept of using a centralised documentation centre to produce shipping documents in a logistics shipping company. This centre is responsible for producing the bill of lading legal documents that were originally the responsibility of company's various geographically dispersed offices. The aim is to enhance the cost of operations and the efficiency of the logistics and supply chain linkages. The centralisation of documentation activities will have to be carried in a way that simultaneously enhances cost and maintains/improves the customer service level (no late document delivery and no change to the document format), with the vision that the centre can in-source document production work from other shipping companies (or even competitors) for economy of scale. This could achieve a win-win situation amongst shippers, agents and customers and improve the competitiveness of the entire shipping line. A case study is used to describe an initiative in business process reengineering that transforms the operation of a third party logistics service provider to one of the fourth party logistics. The case articulates a system implementation project to manage the design and implementation of an inter-organisational information system to link disperse operations together to form a new logistics network to benefit multi-stakeholders within the group. This paper contributes knowledge towards building a theory in the development of a fourth party logistics operation from the multi-stakeholder perspective. This case provides a practical example of enterprise transformation in the real world.
ISSN: 1742-7967
EISSN: 1742-7975
DOI: 10.1504/IJLSM.2005.005974
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