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Title: Adaptation of quality function deployment for process reinvention in SMEs
Authors: Chung, WWC
Pak, JJF
Ng, CH
Keywords: FMEA
Quality Function Deployment
Workflow analysis
Issue Date: 2001
Publisher: InterScience
Source: International journal of manufacturing technology and management, 2001, v. 3, no. 4-5, p. 393-406 How to cite?
Journal: International journal of manufacturing technology and management 
Abstract: This paper proposes an approach for Small Manufacturing Enterprises (SMEs) to reinvent their manufacturing processes. Quality Function Deployment (QFD) as a best practice has been benefiting many leading manufacturers in Japan and the USA. However, there are still many SMEs, such as those in Hong Kong, having difficulty in adopting best practice to enhance their competitiveness in the world market. It is argued that organisational innovations could be made when a team of voluntary workers is assembled to share their experiences. It is understood that people involved may not be willing to work together due to conflicting interests. This paper articulates the key roles and activities for a successful industrial and academic collaboration to support action learning through QFD adaptation. Preliminary results indicate that this innovative approach has been validated with a case study in a local SME and it should be able to be replicated in another reference setting.
ISSN: 1368-2148 (print)
1741-5195 (online)
DOI: 10.1504/IJMTM.2001.001419
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