Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/59478
Title: Key factors that drive customer satisfaction in instant messaging
Authors: Cheng, W 
Forey, G 
Lockwood, J
Issue Date: 2015
Source: IPrA XIV, Anstwep, Belgium, 26-31 July 2015 How to cite?
URI: http://hdl.handle.net/10397/59478
Appears in Collections:Conference Paper

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