Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/59171
Title: Consequences of customer dissatisfaction - focusing on upscale hotel customers' attitude toward a hotel
Authors: Kim, BN
Kim, S 
Heo, CY
Issue Date: 2015
Source: World Conference on Hospitality, Tourism, and Event Research (WHTER) and International Convention and Expo Summit (ICES) 2015, Seoul, Korea, 20-22 May, 2015, p. 17-28 How to cite?
URI: http://hdl.handle.net/10397/59171
Appears in Collections:Conference Paper

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