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Title: A model of hospitality performance appraisal in a total quality management enviornment
Authors: Cheung, C 
Nickson, D
Lam, T
Issue Date: 2004
Publisher: University of Strathclyde , Scottish Hotel School
Source: In T Baum et al. (Eds.), Tourism State of the Art ll Conference, Glasgow, UK, 27-30 June 2004. University of Strathclyde : The Scottish Hotel School, 2004 How to cite?
Appears in Collections:Conference Paper

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