Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/58781
Title: Service failure events : understanding the flow of effects in a multiple service provider setting
Authors: Weber, K 
Sparks, B
Issue Date: 2006
Source: In SK Barnett (Ed.), Association of Consumer Research (ACR) - Latin America, Monterrey, Mexico, 5-8 January 2006 How to cite?
URI: http://hdl.handle.net/10397/58781
Appears in Collections:Conference Paper

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