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Title: Practices and performance of outsourced operation and maintenance in commercial buildings
Authors: Lai, JHK 
Yik, FWH
Jones, P
Keywords: Commercial building
Operation and maintenance
Issue Date: 2004
Publisher: Department of Building Services Engineering, The Hong Kong Polytechnic University
Source: Facilities management and maintenance : human elements in facilities management : understanding the needs of our customers : proceedings of the Hong Kong 2004 CIBW70 International Symposium, Hong Kong, 7th-8th November 2004, p. 357-367 How to cite?
Abstract: There has been an increasing trend in the outsourcing of operation and maintenance (O&M)services for buildings in Hong Kong. Engaging a ‘specialist’ to do the job should, in theory, yield better services to end-users at lower costs but the contrary has been noted in various cases. There are, as yet, little in-depth investigations reported in the published literature about what would make an outsourcing O&M contract a success or failure.
This paper reports the preliminary findings of an ongoing research, which attempts to: identify the factors that determine contract performance and cost, formulate guidelines to help building owners decide whether to outsource O&M services, and highlight issues that require attention in outsourcing. A key part of the research is a survey, which has recently been completed. It involved face-to-face interviews with building owners, building management companies and O&M contractors. The survey result reveals the practices in the industry, including the outsourcing arrangements, scope of work, cost, and contract work management and supervision. The paper summarizes the key survey findings and conclusions drawn from preliminary analysis of the results.
ISBN: 1 962-367-435-X
Rights: © 2004 The Hong Kong Polytechnic University All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system without permission in writing from the publisher.
Posted with permission of the publisher.
Appears in Collections:Conference Paper

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