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Title: The impact of service providers’ behaviors on airline customer satisfaction
Authors: Siu, Y
Ap, J
Issue Date: 2003
Publisher: University of Technology - Sydney
Source: In T Griffin & R Harris (Eds.), 9th Asia Pacific Tourism Association Annual Conference Proceedings : Current Research –Future Strategies for Bridging Uncertainty, Sydney, Australia, July 6 - 9 2003, v. 2, p. 794-801. Sydney : University of Technology - Sydney, 2003 How to cite?
Appears in Collections:Conference Paper

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